TrackOrder

Order & Shipping FAQ

Why does my order take long to arrive?

To keep shipping costs low and offer you the best prices, we ship all orders in bulk from our main warehouse in Hong Kong to South Africa. Once your items arrive in South Africa, we quickly distribute them locally to your door.

Where are orders shipped from?

Orders are shipped from our international warehouse in Hong Kong. Once in South Africa, we use trusted couriers like DHL, Aramex, The Courier Guy, and PostNet for local delivery.

What if my order is late?

If your order is delayed, please allow up to 5 additional business days after your original estimated delivery date. We're already working with our couriers to resolve any delays as fast as possible.

How can I get more help?

Use the live chat on our site or reply to your order confirmation email for support. We're always here to help!