Return & Refund Policy

Returns & Refunds Policy for Phones

Your Satisfaction Matters – Hassle-Free Returns on Phones

7-Day Return Window: Return eligible phones within 7 days of delivery (as per courier tracking).
Condition: Phones must be unused, unactivated, with all original packaging, accessories, and security seals intact.
Eligible Returns: Only accepted if device is faulty, dead on arrival, or not as described. For change-of-mind returns, a restocking fee (up to 10%) may apply.
No Returns/Refunds: If the phone has been used, activated, damaged after delivery, or is missing original items.
Reporting Faults: Contact us within 48 hours of delivery with clear photos/videos showing the issue.
Warranty: Claims are handled according to the supplier/manufacturer warranty (see your product or warranty card).
How to Start a Return: Email us at peter@styledbyher.shop with your order number, reason, and supporting images.
Refunds: After inspection, refunds (minus shipping/restocking fees) are processed in 5–7 business days. Items not meeting the return criteria may be sent back at your cost.

Items (excluding phones) must be unworn, unused, unwashed, and in original packaging with all tags attached.
Sale items, lingerie, and hygiene-sensitive products: Non-refundable unless faulty or incorrect.
Return Shipping: Customer is responsible unless the item is damaged or incorrect. Photo evidence may be required.
Non-Delivery: Refunds only if your order isn’t delivered within 14 days after the maximum estimated date (i.e., 26 days after shipping), or if lost by courier.
Abuse/Fraud: We reserve the right to refuse returns or refunds if abuse or fraud is suspected.
Refund Method: Refunds go to the original payment method or as store credit, at our discretion.

For any return or refund queries, contact our support team.
We’re here to help!