Shipping Policy
📦 Phone Shipping Policy
Phones are shipped within 4–7 working days via DHL.
Each order is securely packaged and comes sealed in a box with all accessories included.
All devices include a 12-month warranty and are fully tested and certified before dispatch.
👗 Clothes Shipping Policy
Orders are processed within 1–2 business days.
Standard delivery for clothing takes 8–12 business days, depending on your location.
Business days are Monday to Friday and exclude weekends and public holidays.
Delays may occur during high-demand periods or due to customs or courier issues.
Worldwide shipping: We ship anywhere in the world for a flat fee. (Customs duties/taxes are the customer’s responsibility.)
Tracking: You will receive a tracking number as soon as your order ships.
Shipping partners: DHL, Aramex, PostNet, or Courier Guy may be used depending on your location.
⏳ Delivery Delays
While we aim to deliver on time, delays may happen due to reasons beyond our control (e.g., customs, public holidays, courier issues).
If your order is delayed past the estimated window, we may offer store credit or a voucher as a goodwill gesture.
💸 Refunds for Non-Delivery
You may request a full refund if your order is not delivered within 14 days after the maximum delivery date (i.e., 26 days after shipping).
If the courier confirms your order is lost, you may request a refund at any time.
📞 Contact Us
If you have questions or concerns about your delivery, please reach out to our support team — we’re here to help!
